Disclaimer: The cleaning services provided, including end-of-lease, one, and regular cleaning, are intended for general informational purposes only. We strive the highest quality standards; however, we do not guarantee specific results or outcomes. Clients are encouraged to discuss their specific needs and requirements before services are rendered. using our services, you acknowledge and accept these terms."

Privacy Policy - the basics

Neat & Glow Service Policy

At Neat & Glow, we are committed to providing high-quality cleaning services with transparency, professionalism, and care. This policy outlines the expectations, responsibilities, and procedures for our services.

1. Booking and Deposit

• A deposit is required to confirm and secure any cleaning service with Neat & Glow.

• Bookings are only confirmed once the deposit is received.

• Deposit amounts are applied toward the total service fee.

2. End of Lease Cleaning

• For End of Lease cleaning, our team follows a standardized checklist to meet industry standards and property manager expectations.

• Clients are encouraged to provide specific instructions, photos, or videos of the property before the service. This helps ensure all expectations are met.

• If specifications are not provided before the service, Neat & Glow cannot accommodate additional requests after the booking is confirmed.

3. Client Specifications

• All requests or special instructions must be communicated before the cleaning service starts.

• Requests made after the service begins or after completion may not be fulfilled if they were not provided in advance.

• Detailed photos, videos, or instructions from clients help our team deliver the best results.

4. Documentation of Work

• Neat & Glow provides before and after photos of the property once the service is completed.

• Clients are encouraged to share additional images or videos before the cleaning to guide our team effectively.

5. Liability and Compliance

• Neat & Glow follows professional cleaning standards; however, we cannot be held responsible for issues that arise from incomplete specifications or instructions not provided before the service.

• By booking our services, clients acknowledge that they have provided all relevant information necessary to guide ou

​